Shipping policy

Free Shipping In Canada

Full Cycle is proud to offer free standard ground shipping through Canada Post and UPS to addresses within Canada* on any order over $99*. Paid shipping options are available for orders under the $99 minimum.

Tracking information will be provided directly through Shopify when available.

Our customer service team is available through our e-mails and live chats Monday through Saturday from 9am to 5pm for any questions or concerns you have have. 

  • Exceptions apply to areas of Northwest Territories and Nunavut that lie outside the standard coverage area for Canada Post and UPS.
  • Free shipping includes oversized items.
  • Local orders and oversized items may ship with alternate couriers for faster service. 
  • All freight/delivery charges are final and cannot be refunded.
  • Shipping costs on item returns are the responsibility of the customer.
  • Delivery refusals will be automatically refunded minus the cost of outbound and return shipping.

Shipping To U.S.

Full Cycle offers free shipping to the continental United States for all orders over $150 USD. All duty is collected at checkout for remittance to Customs through third party services.

Full Cycle takes no responsibility for any further service fees and charges. 

Free Bicycle Shipping In Canada

For all bikes over $2000, Full Cycle is excited to ship select* brands of bicycles for free to anywhere in Canada!

Inventory marked as available through our website is kept up to date and as accurate as possible.

Bicycles are packed for shipment in a cardboard box and require light assembly using common tools and a light amount of technical knowledge. 

Bicycles require extra processing time to prepare for shipment than standard orders. Typical cases for in-stock models can be an extra 1-2 days from the time of order. Delivery of fully assembled bikes anywhere in the Ottawa-Gatineau area can be arranged for an additional delivery charge.

  • Currently, we are permitted to ship bicycles from Norco, Kona, Fyxation, Batch, Salsa, Yuba, and Surly.
  • Kids bikes and bikes under $2000 are subject to a flat rate shipping charge at checkout.

Bicycle Delivery in Ottawa

We offer door-to-door delivery of any fully assembled and tuned bicycle via our Full Cycle van to anywhere within Ottawa city limits. Delivery windows typically occur within a week from completion of the assembly process. Our customer service team will reach out to coordinate a convenient time for deliveries to be received.

Sept 2025: Home Delivery is now available for locations up to 200km from our home base in Ottawa! For an additional charge you can now have your fully built bicycle delivered directly to your doorstep anywhere from Montreal to Kingston. Additional processing time may apply.

Order Cancellations

Full Cycle reserves the right of sole discretion to cancel and refund any order, for any reason we require. Common reasons that an order could be cancelled include:

  • High-risk payments
  • Incorrect inventory
  • Unexpected price discrepencies 

Accurate pricing is always being monitored and corrected but it is possible that some items could be showing incorrect pricing. Mistakes will be judged on a case by case basis but in the case of particularly disparate pricing, orders will be cancelled and refunded in full.

Modifications and changes may not be possible after an order has been received. Please contact our customer service team as soon as possible with any issues that may arise.

Non-Deliveries

Return To Sender

Shipments returned to our warehouse will be held for a period of 60 DAYS from the date of receipt. Our customer service team will reach out within a week to address and correct any underlying causes preventing delivery from being completed.

Common causes for RTS shipments are:

    • Damaged packaging
    • Incorrect addresses
    • Incomplete information
    • Mis-routed shipments

Any RTS shipments held longer than a 60 DAY period will be automatically refunded minus expenses for shipment. Modifications to shipping charges concerning RTS shipments will be considered on a case by case basis.

Lost Shipments

Shipments that are lost or otherwise never delivered to their intended desination should be addressed with our customer service team within a period of 6 MONTHS from the date that the order was fulfilled. Claims made outside of this 6 MONTH period could result in rejection due to policies concerning the retention of tracking data.

FAQ

What's your minimum order?

Orders of any amount can be made for free in-store pickup at any of our locations. Free shipping is offered on orders of $99.00 and above. Limitations do apply, see our section on Free Shipping above.

Typical Transit Times

Orders are typically shipped via Canada Post Expedited. Typical transit times after shipping pickup to select destinations in Canada are listed below. 

Ottawa/Kingston

1 Business Day

Toronto

1 Business Days

Montreal

1 Business Days

Calgary

4 Business Days

Vancouver

5 Business Days

Victoria

5 Business Days

Saskatoon

5-6 Business Days

Mainland U.S.

Typically less than a week

When do I get my tracking information?

Tracking information is sent to customers at the time of fulfillment. Tracking numbers are generated as orders are processed but do not become active until parcel pickup has been completed.

My tracking number is showing no/incorrect information

Tracking numbers become active when end of day parcel pickup has been completed by the carrier. Pickups occur Mon-Fri between 4pm-5pm. If your tracking information has not become active within 24 hours, please contact our customer service team.