Chat with us, powered by LiveChat Skip to main content

Shipping Policy


At Full Cycle, we always want to keep our customers on their bikes. For this reason, we will ship with no minimums and no charges. Whether it's just a brake cable or a spoke, we want to have your back and keep you riding. We understand taking a day off sometimes is not an option. In stock orders are picked up by Canada Post next business day and you are emailed with up to date tracking information directly from Canada Post when available. We are on LiveChat and email through most business hours to answer any questions you may have, and respond to emails 7 days a week.


Free Shipping in Canada on all orders (some exceptions)

Full Cycle offers free ground shipping through Canada Post to addresses within Canada on orders over $0. Exceptions may apply where the address is remote. In this case we would ship at customer's expense. Returns are at buyer's expense. We ship through Canada Post. Most items are shipped with Canada Post parcel delivery and tracking. If the item is small enough it will ship lettermail. Any freight/delivery charges are final and cannot be refunded.

Exceptions

  • Select items may not quality for shipping at all, such as items over 66 pounds. The Wahoo Kickr Bike and Stages Bike would be two major items we cannot ship due to this.
  • We cannot ship pressurized goods such as CO2 cartridges and aerosol bicycle lubes and cleaners.
  • At this time we are not shipping smart trainers due to high rates of fraud purchased through the online storefront. We can process and ship a trainer order manually via LiveChat with a secure identification link as part of the process. Please LiveChat for more details.
  • Extremely remote addresses not served by Canada Post.
  • Bicycles cannot be shipped at all. They can be delivered in the Ottawa area using our delivery van for a $35 fee.

FAQ

What's your minimum order?

We will ship any order, no matter how small, anywhere in Canada for no charge. A brake cable or a set of brake pads, whatever you need.

What's the catch?

There isn't really a catch. Very small items may ship lettermail with no tracking. Orders over $100 always ship with tracking regardless. If you wish to return a product, you must pay postage to send the item back to our warehouse.


Shipping to U.S.

Full Cycle now ships to the U.S. Orders over $150 CAD ship free, under $150 there is a $15 shipping charge. We will only deliver to billing addresses in the U.S. Customer is responsible for all duties/taxes at receipt. Oversized shipping not currently available.

Shipping to Australia/UK

Full Cycle now ships to the Australia and the UK. Shipping is calculated at checkout. We will only deliver to billing addresses in Australia. Customer is responsible for all duties/taxes at receipt. Typically ships in 3-4 weeks. There are other shipping options available, please reach out to us with any specific questions. Oversized shipping not currently available.

Bicycle Delivery in Ottawa

We offer in-town bicycle delivery with our van (Orleans-Kanata-Barrhaven), typically in less than week from purchase for $35. Bicycles are delivered with our van, and arrive fully tuned and assembled. Delivery will often occur within 10 days of purchase and we always reach out to coordinate a day that will work.