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St. Laurent: The Tent and Spring Procedures

Everything About the Tent & Spring n' Summer Procedures 

With the spring rush in full force, in addition to the adherence of COVID-19 protocols, we have recently devised a new mutli-faceted approach to our service and front shop departments. Our newly modified approach to service and browsing procedures have been done to ensure your visits are enjoyable, and most importantly,  safe.

The Tent

Online order pick up procedure

  • If you have recently ordered online and have been notified your order is ready for pick up, you can pick it up at your convenience just outside the service door, at the tent.
    • please note, the tent will be active, weather permitting, through the Spring and Summer
  • For orders exceeding $500.00, government issued ID and credit card with the matching address used for the order must be shown prior to collecting your order

Small repairs

  • If your bike is in the need of a minor repair, that can include but not exclusive to, a tire change, flat/ inner tube change, derailleur adjustments etc., then one of our available mechanics can assist you as soon as they are available. 
  • In the event your bike requires more attention than can be assessed within a quick repair or modification, an appointment will be needed; if you need help determining what your bike needs, we will be able to help you determine what service would be most appropriate. Click here to book your appointment.


Booking Your Bike in for Service

How to book your bike in for service

  • Does your bike need some extra love? Make sure to book it in for the care it needs. We offer array of tune up packages, in addition to à la carte options for what ever your bike requires, which include: i) "The Basic", this is ideal for bikes that just need a quick check up before you hit the roadways; ii) "The Classic", this package is intended as a standard tune-up for annual maintenance; and iii) "The Major", this package provides a thorough drivetrain and frame cleaning. For more information, click here
    • Still unsure about what your bike requires? You can: i) speak with one of our customer support representatives through our website's LiveChat, this can be found here; ii) email us at info@fullcycle.ca; iii) speak to one of our shop personnel outside the tent, or; iv) call us at 613-741-2443 
      • please note, that due to the high volume of calls we are currently receiving, your fastest way of having your query answered currently, is through our website's LiveChat, email, or outside our storefront. 

Dropping off your bike

  • When dropping off your bike for its service appointment, please only drop it off up to 24-hours prior to your scheduled appointment; you can drop it off by proceeding through the service door entry way, when capacity allows. 
    • You will be contacted through your highlighted preferred means if additional service or maintenance is required.

Picking up your bike

  • When you come to pick up your bike, you can: i) pay online and pick up in the service area with no mechanic in the immediate vicinity; ii) meet the mechanic outside and pay using our mobile debit terminal, or; iii) anything you decide keeps you comfortable and our staff safe, let us know and we will go for it. 
    • Additional safety measures in place include:
      • every bike will have the frame, saddle, and grips disinfected before and after the service;
      • every staff member will be washing their hands after each bicycle;
      • the counter, keyboard, and mouse will be disinfected every 30-minutes;
      • the debit machine will be cleaned after each use;
      • All staff have been made aware of these protocols verbally and via email. We will keep a printed copy of these protocols at the front counter and in the back shop area.
  • please note, that due to space restrictions over peak service periods, storage fees will apply to bikes that are completed and left in the shop for over a week


In-Store Browsing Procedure

The storefront 

  • Due to limited in-store capacity because of COVID-19 safety restrictions, we are currently encouraging our customers to shop online and take advantage of our free in-store/ curbside online order pickup and free Canada-wide shipping options.
  • If you wish to browse in-store, the main front door will be open, and then locked when the store is at capacity (1 set of customers per staff member) at our St-Laurent location, and our Hintonburg location will have the front door open, and locked when 2 sets of customers are in the store.
  • The entry point for in-store browsing at our St-Laurent location is the main store front entry, not the service entry; clear signage outside the storefront will clearly indicate which queues correspond to in-store browsing, service drop-off/pick-up, and online order pick-ups/ small repair work respectively.