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Shipping Policy


In stock orders are picked up by Canada Post next business day and you are emailed with up to date tracking information directly from Canada Post when available. We are on LiveChat and email Monday through Saturday 9am-5pm to answer any questions you may have, and respond to emails 7 days a week.


Free Shipping in Canada on orders over $30

Full Cycle offers free ground shipping through Canada Post to addresses within Canada on orders over $30. Orders under $30 are subject to a $9.99 shipping/handling fee; oversized items (except bicycles) ship at no additional cost. Most items are shipped with Canada Post parcel delivery and tracking, however orders under $50 may ship with no tracking. Exceptions may apply where the address is remote in which case we would ship at customer's expense. Item return shipping costs are also at customer's expense. Any freight/delivery charges are final and cannot be refunded.

In event of non-delivery and the parcel being returned to our warehouse, the order will be refunded minus the outbound and return shipping costs. If a shipping address is entered incorrectly, such a non-delivery can occur. Please ensure your shipping address is correct. Refused shipments will also be refunded less the original and return shipping costs.

Exceptions

  • Extremely remote addresses not served by Canada Post.
  • All bicycles can be delivered in Ottawa/Gatineau, fully built and assembled for $45.
  • Select bicycles eligible for Canada-wide shipping, see below.


Free Bicycle Shipping in Canada on Orders Over $4000

Full Cycle is excited to ship out select bicycles anywhere in Canada. Inventory is available to view through our site, but we do require manual processing for shipping bicycles. Bicycles are shipped in a cardboard box and do require some light assembly which will require some tools and light technical knowledge. All bicycles are available for delivery in Ottawa, pre-built for $45. Not all brands are available for shipping. At this time, we can only ship Norco, Kona, and   All-City bicycles. Sale bikes would have a shipping quote generated based on the bicycle and shipping address.

Bicycle PriceShipping Charge
$0-$1999$400
$2000-$3999$200
$4000+FREE

FAQ

What's your minimum order?

Our free shipping order minimum is $30.00.

Typical Transit Times

Orders are shipped using Canada Post Expedited. Typical transit times after shipping pickup to select destinations in Canada are listed below. Orders under $50 may ship with no tracking and can be around 14 days or so in Canada.

Ottawa/Kingston1 Business Day
Toronto2 Business Days
Montreal2 Business Days
Calgary4 Business Days
Vancouver5 Business Days
Victoria5 Business Days
Saskatoon5-6 Business Days
Mainland USATypically less than a week



Shipping to U.S.

Full Cycle now ships to the U.S. Orders over $150 CAD ship free, under $150 there is a $15 shipping charge. We will only deliver to billing addresses in the U.S. Customer is responsible for all duties/taxes at receipt. Oversized shipping not currently available.

Bicycle Delivery in Ottawa

We offer in-town bicycle delivery with our van (Orleans-Kanata-Barrhaven), typically in less than week from purchase for $45. Bicycles are delivered with our van, and arrive fully tuned and assembled. Delivery will often occur within 10 days of purchase and we always reach out to coordinate a day that will work.