Update April 4, 9PM
Open Tuesday-Saturday 10am-6pm for Bicycle Repair and in-store pickup ONLY
COVID-19: WHAT IT MEANS FOR OUR BUSINESS
As of April 7, Full Cycle will be open strictly for bicycle repair and pickup (curbside of one at a time inside) of online purchases. This means for the time being no browsing or test rides.
-Both store will be open Tuesday-Saturday 10am-6pm for the foreseeable future. We are open for bicycle repair and in-store pickup of online purchases.
-Hintonburg will have a 1 customer limit at a time. The sign will be flipped to closed when this limit is reached and we ask that you wait for someone to exit
-St. Laurent will have a 1 customer limit. We will have a staff member with an iPad and mobile machine to bring bicycles to cars so customers don't have to enter if it's not necessary.
-Of course, each store is Lysol'ing surfaces every 30 mins (door handles, keyboards, debit machine), and bicycles after service.
-As per the Bank of Canada's suggestions, we will continue to accept cash.
-Please continue to shop on our website. We are allowed to make deliveries using our van in town. Shipping is free in town, including bicycles.
-Some distributors will see slowdowns or disruptions; we will do our best to be in touch with all of our customers but if you have any questions please email us email@example.com
-Outside of the city we have lowered the free freight minimum to $50 (but are unfortunately not able to ship bicycles out of town)
-The store can be selected as a pickup location. If picking up product please keep it brief and consider the 2 metre rule with staff.
-We are taking tune-up appointments. Click here to book an appointment. We are open to anyone's requests for how to pick up their bikes with as great a distance as possible. No reasonable solution will be refused. Some common options:
Option A) Pay online and pickup in service area with no mechanic in the immediate vicinity.
Option B) Meet the mechanic outside and pay using our mobile debit terminal.
Option C) Anything you decide that keeps you comfortable and our staff safe, let us know and we will go for it.
-Many of our current procedures are seeing disruptions and we are doing everything to keep in contact. Please understand there are a lot of moving parts and not everyone will have all the answers; if anything is critical, email firstname.lastname@example.org or send a text to 613-519-0187.
-We have SMS available at 613-519-0187, this will be monitored during any store outages.
-If our store phone numbers do not work, 613-519-0187 will also accept incoming calls.
-We have LiveChat on our website, this will be monitored almost 24/7. If you have any questions at all, please get in contact with us. We are happy to help and advise.
We are all trying to get through this together. If you don't need to test ride a bike, consider using our LiveChat or email to go through the purchasing process remotely with us. We will aim to keep as many people employed as possible operating our email, VOIP, LiveChat, and SMS services. If we can remotely help a portion of our customers through any sort of shutdown, we are hoping it will be win-win-win. As a long-standing member of the cycling community, we will do our part to do right by our customers, staff and suppliers.