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Covid-19: FAQ

Updated December 23rd, 2021

I'd like to book an appointment.

Appointments can be booked by clicking "Book Service Now" on our homepage or at the top of this page. We are working as hard as possible to keep up with demand, but unfortunately there will be a long wait this season for service. Work is typically done within a day or two of your appointment and we ask you not bring your bike in until the business day before your appointment.

Can I pre-order a bike?

We are taking pre-orders on select bike models expected within the next 2-3 months. Available units are here.


Do you have a certain bike in stock?

Inventory is accurate on our website. Bikes are available for purchase primarily on our website for this season. It is possible to come into the store, but not advisable as they are typically selling very quickly online. Very few bikes are built up on the floor to view and try before purchase. There is increased demand for all bikes at this time.

Can I test ride a bike?

It is not likely that any built up bike is not sold, so test riding bikes is not going to be typically be something we can offer this season. It is possible to go into the store and see what's there, but we can't guarantee availability as this changes by the hour and by the minute.

Are you open?

As of December 23rd, 2021 we are open again with limited capacity. Please make your order online or via email whenever possible. In-store pickup is available after we've confirmed your order is ready for pickup. If you do want to shop around, please stop by and see us!

Is my order ready?

In your order confirmation email there is a link to "Order Status". This is where all our notes and information regarding your order can be found including whether it is Ready for Pickup, and any extra notes. If you have any questions about your order please reply to your order confirmation email; the folks at the store will not typically be able to help with order information. LiveChat or email will be your best bet.

I'd like to have a bike shipped to my home, do I have to assemble it?

All bikes are shipped in Ottawa fully built and assembled, and require no further tuning or adjusting prior to enjoyment. There is a $35 charge for this service.

We are able to ship Norco and Otso bicycles nationwide. This can only be setup via email or LiveChat. Shipping is calculated, typically $200-$500 depending on where in Canada.

How do I know what's actually in stock on your website?

On the left side of the screen, click "In stock" to filter by what is currently in the store.

I'd like to talk about a new bike purchase...

Please! But over email or LiveChat if possible.

I made a purchase online. When can I expect it to ship?

In-stock items will typically be picked up by Canada Post the next business day. We will always write in the notes on your order when we are expecting it to be picked up. As volume picks up, it could end up being closer to 2-3 business days to pack/ship orders. If something is extremely ugrent, please feel free to reach out and we can often accommodate.

I'd like to buy a bike but am unsure of sizing...

Try chatting with us on LiveChat or click here for our sizing form. For a lot of hybrids, we can figure out most people's sizing with this information. If it is not a sure thing we will always say so and recommend waiting until you can come into the store and swing a leg over a bike.