Covid-19: FAQ

Can I book an appointment for service?

Absolutely. Click the "Book Service Now" button in the top left corner. If there are appointments available you will be able to book. Keep in mind that from March 24-25 we are not accepting any appointments so we can clear out our backlog and get back to normal service appointments.

I'd like to talk about a new bike purchase...

Please! But over the phone or email or LiveChat. Our in-store operations are for bicycle repair and in-store pickup.

There's an item online I'd like but it says not available for delivery?

If it's a bicycle or product and you live in Ottawa, we can deliver it in our van. At checkout, choose Pickup In store and write your address in the notes section. If you do not live in Ottawa, you are out of luck unfortunately.

I made a purchase online. When can I expect home delivery?

We are aiming for same or next business day for in-stock items. Special order items are sometimes next business day but often 2-3 business days. We will be in contact.

Are you still open?

Yes, but for bicycle service and pickup of online purchases only. We are on a restricted system as per the Government of Ontario's efforts to reduce the spread of Covid-19. The less interaction we all have, the better. Bicycle repair was deemed essential, but unfortunately not the purchase of new mountain bikes and accessories and such.... we are allowed to deliver and accept orders online, so this part of the business can continue but will be all contactless and online.

Can I come in to try a helmet on for sizing?

Unfortunately, for the time being, the storefronts are for bicycle service and online purchase pickup only. We are unable to accomodate browsing such as test riding bicycles, trying helmets on, trying clothing on, etc.