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Covid-19: FAQ

Are you open?

We're open for bicycle repair only and curbside pickup. Please make your order online or via email. Curbside pickup is available after we've confirmed your order is ready for pickup.

Is my order ready?

In your order confirmation email there is a link to "Order Status". This is where all our notes and information regarding your order can be found including whether it is Ready for Pickup, and any extra notes. If you have any questions about your order please reply to your order confirmation email; the folks at the store may not have all the information at their fingertips.

How does curbside pickup work?

1) Please call the store from your vehicle OR contact us via LiveChat and provide your name and vehicle description.

2 ) Open your trunk for us.

3) We will gladly place your items in your trunk and email the receipt.

If you're not in a vehicle please call from outside and be wearing a mask.

St. Laurent: 6137412443

Hintonburg: 6137222269

I'd like to have a bike shipped to my home, do I have to assemble it?

All bikes are shipped in Ottawa fully built and assembled, and require no further tuning or adjusting prior to enjoyment. We are not shipping bicycles out of town at this time.

How do I know what's actually in stock on your website?

On the left side of the screen, click "In stock" to filter by what is currently in the store.

I'd like to talk about a new bike purchase...

Please! But over the phone or email or LiveChat if possible.

I made a purchase online. When can I expect home delivery?

We are aiming for 2-3 business days for in-stock items. We will be in contact.

I'd like to buy a bike but am unsure of sizing...

Try chatting with us on LiveChat or click here for our sizing form. For a lot of hybrids, we can figure out most people's sizing with this information. If it is not a sure thing we will always say so and recommend waiting until you can test ride a few bikes.