Updated June 11, 2021
Bicycle Shopping in 2021
As a bicycle store year-round, we are looking forward to Spring and Summer as always. Heading into year two of a fairly large increase in demand on the cycling industry is presenting it's own challenges, which most customers have no doubt experienced in the past 12 months. For the foreseeable future, purchasing a bicycle will be not the same as it was pre-2020.
There is fairly limited supply of all models/sizes of bikes. What we do have has been selling quickly as it arrives. The only bikes we will receive this year are ones we already have on order for our season inventory. We are trying to have everything built up and ready to go, but there could be some delays as we catch up. Normally, we would receive all of our bikes in October through January which gives us a few months to build everything and have it ready for the season. Those shipments were delayed this year and they are trickling in through the spring, and even into the fall. This means that we are trying to build bikes at the same time as the heaviest service traffic is coming into the store, which is a very hectic situation to be put into.
Most bicycle purchases will be through our website. They are typically ready within a few business days for pickup, but we will always update you in your online order status to let you know when it's expected to be ready. If you are in need by a specific date, you can always check in with us before purchase. We aim for bicycles to be picked up within 2 weeks of when they are ready.
Test rides have been challenging to offer. With fewer bikes built up, and fewer bikes in stock it is very challenging to have an in-stock, unpurchased bike ready for a test ride. For this reason we are continuing a pause on test rides for the foreseeable future.
We are not offering pre-orders at this time. With the timelines of bikes changing every day, and some getting cancelled altogether, we have decided it best to not take any pre-orders. We are keeping a notification list which we will be using to notify customers as desired bikes arrive and are available for purchase.
We are more than happy to discuss over the phone, text, chat, any way you can get a hold of us. Please understand we may not able to answer your phone call, as the sheer volume is proving to be a challenge to deal with. Please email or LiveChat with us whenever possible.
Bicycles cannot be returned once they have left the store. Cancelled bicycle orders are subject to a 3% restocking fee.